Terms and Conditions

Terms and conditions for the provision of website hosting services

1. Services

A description of the services we offer will be found on our web site www.coppackinternet.co.uk.
You acknowledge that unless otherwise agreed in writing with us, any delivery date we give to you is a guideline only and we do not guarantee that it will be met. Also, you acknowledge that any delays by third parties in providing Internet connectivity or transferring domain names are outside our reasonable control and therefore we will not be liable for any such delay.

If you reasonably believe that the service delivered to you on the actual delivery date does not meet the specifications , you must notify us of this within ten (10) Working Days of the delivery and we will then use all reasonable endeavours to resolve the issue within ten (10) Working Days. "Working Day" shall mean a day falling on a Monday to Friday which is not a UK bank or public holiday.

If you do not notify us of any failure within ten (10) Working Days of delivery you will be deemed to have accepted the service as delivered.
We reserve the right to amend the service, hardware or software supplied, at any time, with not less than seven (7) days notice to you, provided that this amendment does not materially detrimentally affect the service.
We may occasionally impose limits on your storage space or data activity if we impose any limits, we will give you twenty four (24) hours advance notice of any limits by email.

2. Duration

The Contract for the provision of website hosting and server rental services is for a 12 month period from the date specified. This will lapse if it is not renewed.

3. Consequences of termination

We shall be entitled to payment of any charges set out in paragraph 4 of this Schedule.

4. Charges

Details of our charges can be found on our web site at www.coppackinternet.co.uk
You are responsible for ensuring that your bandwidth does not exceed the allowances set as part of your package/service.
If your bandwidth either exceeds the allowance set as part of your package/service or reaches the point where it has an adverse effect on other customers we reserve the right to:
1. disable your site, without prior notice, until you can reduce your bandwidth usage; or
2. charge you for excess bandwidth usage, over and above your package allowance, as published by us from time to time.
You acknowledge that with regard to the purchase of virtual hosting services, whether purchased annually or multi-year through us, eighty per cent (80%) of our charges relate to third party charges and are non-refundable. Twenty per cent (20%) of our charges relate to the ongoing cost for managing hosting service. On cancellation of annual or multi-year virtual hosting services after the end of the Minimum Term the refund will be calculated on a pro rata basis of the twenty per cent (20%). Renewals of any annual or multi-year virtual hosting services will be on the same eighty per cent (80%) twenty per cent (20%) basis.

5. Maintenance

In order to ensure good performance of the servers, we need to perform routine maintenance. This may mean that we need to take our servers off-line. Where possible, we perform such maintenance during off-peak hours. We will try to give you advance notice of any maintenance which requires the servers to be taken off-line by sending you an email to your notified email address and we will try to keep interruption to a minimum.
We also may need to, and reserve the right to, suspend the service if you exceed your maximum bandwidth transfer quota as notified to you.

6. Your obligations

You must notify us if you become aware of any unauthorised use of all or any part of the website hosting and server rental services, software or hardware.
You will take all reasonable precautions against viruses and other disabling devices.
You will maintain and keep confidential all user names and passwords and not disclose them to any unauthorised party. If you have any reason to believe that any such confidential information has become known to an unauthorised party, you should inform us immediately.
You undertake to allow us access at all reasonable times to perform maintenance or other actions necessary to ensure continued access to the Internet.